NOTE: We will be closed on Sat 3/21 and 3/28 due to COVID-19. We will remain open during the week with curb-side service to observe social-distancing.
At Normandale Veterinary Hospital, we are committed to the health, safety, and well-being of our valued clients and staff. The situation surrounding COVID-19 is rapidly evolving and we appreciate your patience during this time.
We will continue to see patients, but have made the following changes to our clinic:
As always, we aim to maintain a clean and healthy environment by disinfecting our exam rooms between each patient. We will intensify our efforts to routinely disinfect our common areas, like our waiting room, and all surfaces and door knobs throughout the day.
To promote social-distancing we are offering a drop off service for your pets and a car delivery of pet foods and medications.
Please call the office when you arrive in the parking lot for your scheduled appointment. We will send out one of our smiling staff to collect your pet and bring them into the clinic for their appropriate care. You may wait in your car or return to pick up your pet at a later time for more prolonged procedures. We ask that you be available for a phone call from the doctor to answer any questions you may have or discuss the findings and recommended treatment for your pet. Also, please insure your pets leashes and kennels are cleaned and appropriately disinfected at their arrival.
When your pet is finished with their treatment and care, we will call you with the invoice and you will be able to pay from the comfort of your car. If you prefer, you can have a check ready when we bring your pet out to you.
To promote safety for all, our staff may be wearing additional protective gear.
Once the Public Health Department had concluded that that the spread of COVID-19 is no longer a concern, we will return to normal operations. Please contact us if you have any questions or concerns.
We apologize for any inconvenience this may cause, and sincerely thank you for your understanding.
The Staff of Normandale Veterinary Hospital